Shipping policy

Thank you for shopping at OssAbility!

This Shipping Policy outlines the terms and conditions related to the shipment of your orders. Please review it carefully.

Order Processing Time

  • Orders are typically processed within 1 business day of being placed.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • You will receive an email notification when your order is processed and shipped.

Shipping Methods and Rates

  • We offer the following shipping methods:
    • Express shipping
      • New Zealand: 1-2 business days - Free
      • Australia: 1-3 business days - Free
      • USA and International: 5 business days - Free for orders over $250USD
  • Shipping rates are calculated based on the destination, weight, and dimensions of your order.

Shipping Destinations

  • If your country is not listed, please contact us for a possible shipping solution.

Delivery Times

  • Delivery times are estimated and not guaranteed.
  • Please note that unforeseen circumstances, such as weather events or customs delays, may affect delivery times.

Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.
  • You can use your tracking number to monitor the status of your shipment.

Shipping Address

  • Please ensure that your shipping address is accurate and complete.
  • We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Damaged Packages

  • If your package is lost or damaged in transit, please contact us immediately.
  • We will work with the shipping carrier to resolve the issue and ensure you receive your order.

International Shipping

  • International orders may be subject to customs duties, taxes, and fees imposed by the destination country.
  • We will ship your order DDP. We reserve the right to change this at any time.

Changes to Shipping Policy

  • We reserve the right to update this Shipping Policy at any time.
  • Any changes will be posted on our website.

 

If you have any questions or concerns regarding our Shipping Policy, please contact us.